he booming digital economy is the product of a new round of global scientific and technological progress, which is directly driven by emerging digital and intelligent technologies. Robot process automation technology (RPA) is an important intelligent technology that has developed rapidly and widely used in recent years. It is necessary to pay close attention to and develop it vigorously.

The so-called robot process automation technology refers to the application software technology that the software program deployed in the computer automatically completes the task by imitating the operation process of people working in front of the computer. Its basic principle is: the software engineer designs the script in advance, writes the software program and installs it into the computer according to the task requirements; After obtaining a certain instruction, the software program starts to imitate human hands to operate the mouse and keyboard, and then automatically complete a series of work tasks on the computer and its connected network. Such a software program has the ability of intelligent operation and operation, and its working principle is obviously different from the robot with physical entities in the traditional sense, so it is often vividly called “software robot”.
Early robot process automation technology was mainly used for automatic document processing, automatic retrieval, capture and classification of screen and network information. In recent years, with the continuous promotion of the digital transformation practice of enterprises and other social organizations, the application scenarios of robot process automation technology have become richer. Traditionally, it takes a lot of manpower to operate industrial computers or personal computers for repetitive work. Robot process automation technology has been gradually introduced, such as financial reimbursement, tax declaration, bank reconciliation, accounts payable collection, accounts receivable cashing, warehouse storage and inventory points, outpatient registration, e-commerce retail, logistics distribution, urban water, electricity and gas management Architectural design, after-sales service, staff training, etc. For example, in travel expense reimbursement, the business personnel only need to take photos of the bills to be reimbursed and upload them. The automatic image recognition system in the system can quickly convert the bill information into formatted data, and complete the verification of the authenticity of the bills by comparing the electronic ledger of invoices. The verified bill information is transmitted to the expense control system, The expense control system promotes the online approval of expense reimbursement according to the set approval process, and then realizes the automatic generation of bookkeeping vouchers with the help of the connection between the expense control system and the financial accounting system. For another example, the financial accounting system is connected with the tax system. The tax system automatically collects relevant income data from the financial accounting system, calculates and checks taxes, and directly generates tax returns. For another example, in the after-sales service link, the customer service software system can give automatic responses in the form of voice, text, pictures and other forms to various after-sales demands put forward by customers by telephone, online voice or text.
While enriching the scene, the development of robot process automation technology is integrating with a variety of hardware technologies. Fundamentally speaking, the core of robot process automation technology is to replace manual operation with computer software program. However, the practical application of this technology has gone far beyond the scope of simply relying on software programs to run in computers or networks to complete tasks. It is increasingly integrated with the latest hardware technology to jointly complete more difficult and complex tasks. For example, in the process of financial reimbursement, hotel reservation and check-in, software program is combined with hardware image recognition technology. Another example is the combination of software program and voice recognition technology in the process of customer telephone and voice response in after-sales service. For another example, in assisted driving and automatic parking, the software program is combined with radar technology, sound recognition technology, image recognition technology, high-precision map technology, etc. Moreover, from the perspective of the carrier and scope of deployment, these software programs are not only deployed in a single computer, but have also been deployed in industrial or personal computers, mobile phones and various intelligent terminals, production and transportation equipment, which can not only complete some tasks that can replace manual work relatively independently, It can also drive hardware devices or complete tasks automatically with hardware devices. In addition, the acquisition and processing of data information by software programs is no longer limited to the computing and storage capacity of a single device, but fully combines the capabilities of edge computing, mobile network transmission and cloud computing on the basis of network connection, and is strongly supported by chip technology, sensor technology and so on.

Further, robot process automation technology is moving from task processing based on comparison and identification to task processing based on prediction of future events. At present, the robot process automation technology generally focuses on the replacement of manual operation by software program on the basis of effective identification. Classify the information that meets the requirements of some characteristics and generate corresponding reports in accounting processing, check the authenticity of bills in reimbursement processing, promote the approval according to the specified requirements, and provide relatively matching responses according to the requirements given by customers in customer service, all based on comparison and identification. However, under the background of the rapid development of artificial intelligence technology, as an important part of intelligent technology, robot process automation technology is bound to integrate with other artificial intelligence technologies. With the support of big data, cloud computing and machine learning, it can predict the operation status of equipment and the behavior orientation of individuals, groups and organizations in the future, Then make automatic decisions and take corresponding actions to better complete work tasks for future matters.
According to the analysis of information technology consulting company, the robot process automation industry is the fastest growing industry in the field of enterprise software in recent years. Attracted by the market prospect of the industry, new entrants poured in one after another, including many start-ups specializing in software technology development and solution provision in this field, as well as enterprises extending from inherent business fields such as management software development, management consulting, cloud computing and data mining to robot process automation, Even enterprises that enter this field with knowledge and team resources.
The above development trend shows that the robot process automation technology has entered the industrial growth period from the initial incubation period of technology and industrial application. With the large-scale growth of market demand, existing enterprises strive to expand their business scale, and a large number of new enterprises actively enter. However, some enterprises are keen on rapid low-level large-scale expansion for the purpose of rapidly increasing revenue and profits, but lack attention to the cutting-edge technologies and high-end markets with large investment and high risk. After the subsequent market gradually matures and the differentiation of businesses in the industry, these enterprises are often in a disadvantageous position, and even eliminated in the process of improving the industrial concentration.
Therefore, in terms of the development of robot process automation technology, there is no absolutely leading advantageous enterprise in the world, but it has obvious advantages of being highly close to the huge potential domestic market. If we grasp the market opportunity, we will quickly expand the enterprise and develop the robot process automation technology in depth on the basis of wide application. At the same time, with the help of continuous in-depth technology development, full integration with hardware technology, embedding into and co evolution with intelligent large-scale systems, robot process automation technologies with higher efficiency, higher accuracy, wider scene coverage and stronger adaptability, better prediction and decision-making ability are continuously developed, and original core technologies are accumulated, Strive to seize the high-end fields of technological progress and industrial application.