Beijing, China, October 20, 2022 – With its powerful processing capacity and rapid response speed, edge computing is playing an indispensable supporting role in unlocking the growth momentum of the industry and enabling enterprises to transform and develop their data-driven businesses, but its distribution characteristics also bring challenges that cannot be ignored to the operation and maintenance work. A few days ago, for the multi business scenario of edge computing, Schneider Electric officially released the EcoStruxureTM Asset Advisor remote expert service (referred to as EAA) for key power supply and cooling. Through innovative integration of digital tools, all-weather online resources and professional knowledge, Schneider Electric provided expert level active monitoring and forward-looking asset insight, and finally realized the construction of intelligent operation and maintenance management with professional remote services, Help enterprise customers reduce downtime risk and operating costs.

At present, edge computing is showing a strong momentum of development. Gartner predicts that by 2025, more than 75% of the data will be processed at the edge. However, with the increasingly complex network architecture and the rapid expansion of edge sites, the large number and scattered distribution of edge devices make the operation and maintenance of edge devices more difficult, which puts forward higher requirements for the number and professionalism of operation and maintenance personnel. In addition, because the deployment environment of edge sites is complex, involving typical edge IT environments, commercial open office environments, industrial fields and harsh environments, the stability and reliability of sites are facing a huge test. Previously, the research results in the white paper “Realizing Interconnection Operation with edge computing” released by Schneider Electric in cooperation with IDC revealed that technical talent resources, data security, time and labor costs are three common challenges in realizing the transition of remote monitoring of edge infrastructure.

As a leader in data center, IT infrastructure and key power infrastructure construction and digital services in the industry, Schneider Electric has decades of experience in the industry, and has a unique and profound understanding and understanding of the diverse scenarios and business needs in the edge computing field. In recent years, it has successively launched a number of innovative products and solutions. The released EAA remote expert service will provide professional, efficient and timely remote support and service guarantee for the operation and maintenance of edge computing and enterprise computer rooms:

24/7 online monitoring, guaranteed by expert team: thanks to the professional teams distributed throughout the country, it can implement all-weather online monitoring for enterprises, including alarm classification, online diagnosis, active and accurate dispatching, providing whole process event tracking, and taking remedial maintenance in a timely manner, while the setting of consulting lines will solve professional technical problems for enterprises;

● Expert insight report and professional suggestion support: based on continuous centralized observation, the expert team will conduct regular professional analysis on the equipment, including monthly monitoring data statistical analysis, equipment health status analysis, battery health analysis, etc., and provide preventive maintenance suggestions;

● High mobile visibility, anytime and anywhere access: enterprise users no longer need to network or connect to the internal VPN, and can access anytime and anywhere through the app or web terminal. The alarm notification will also be sent to users in the form of SMS, phone, and App. Online one click real-time patrol will improve the work efficiency and ensure the safety and reliability of the equipment. At the same time, the platform supports automatic upgrading to help achieve efficient operation and maintenance;

● Full guarantee of service process, stability and security: provide standard service process from development, operation to user side, and ensure data security while efficiently coordinating resources; For the after-sales service system, we will provide professional personnel training and security, a nationwide logistics system and an efficient after-sales service platform.

Schneider Electric EAA remote expert service brings multiple values to operation and maintenance personnel and enterprise managers from different perspectives of enterprise users. For the operation and maintenance personnel, the downtime and operation and maintenance costs of edge equipment are effectively reduced, and business continuity and stability are further improved, so that the operation and maintenance personnel can devote more time and resources to the core business of the enterprise. For enterprise managers, Schneider Electric EAA remote expert service will bring many benefits while optimizing user experience and ensuring business growth. Based on the 24×7 online support of the remote expert team, enterprises can realize the unified management of edge devices without having to equip multiple sets of maintenance schemes, and are not afraid of the diversity and complexity of infrastructure, which will provide a solid guarantee for the sustainable operation of businesses in all industries!